Shipping policy

At Thrift Goblin, we're committed to getting your order to you as quickly as possible, while ensuring it arrives safely and securely.

  1. Shipping Timeframe: We strive to ship all orders within 3-5 business days. This is our handling time, during which we carefully package your items for the journey to your doorstep.

  2. Shipping Methods: We use reliable shipping carriers to ensure your package arrives as expected. Tracking numbers are provided so you can keep tabs on your order's journey.

  3. Shipping Address: Please ensure your shipping address is correct at the time of order. We cannot be held responsible for items delivered to an incorrect address provided by the customer.

  4. Delays: While we do our best to meet the shipping timeline, there may be factors beyond our control that delay delivery. We will communicate with you if such situations arise.

  5. Damages: We take great care in packaging our items to prevent damage in transit. However, if your item arrives damaged, please contact us immediately so we can rectify the situation.

  6. Lost Packages: If a package is lost in transit and not delivered within a reasonable timeframe, please contact us so we can look into the issue. We cannot be held responsible for packages once they have been delivered to the shipping carrier, but we will do our best to assist you in these cases.

Your understanding and cooperation with our shipping policy is greatly appreciated, as it allows us to continue providing you with unique, pre-loved items while maintaining our commitment to reducing waste. Thank you for your support!